Technical Support & Maintenance Services

Explore Common Issues by Category

Ensure the robot is connected to the charging station or has been manually charged. If the battery is completely drained, allow it to charge for at least 10 minutes before attempting to power it on.

This can occur if the battery is low or the power management system detects overheating. Check the battery level on the display and inspect ventilation areas for dust or blockage.

Ensure Dasher is properly docked with the charging station and verify that the charging indicator on the display shows active charging status.

From the touchscreen, open the network settings, select the desired Wi-Fi network, enter the password, and confirm. Once connected, the IP address will appear in the system status menu.

Dasher supports dual-band Wi-Fi (2.4 GHz and 5 GHz), compatible with 802.11b/g/n/ac standards for stable data transmission.

No, Dasher can operate offline for basic serving functions. However, internet connectivity is required for software updates, remote diagnostics, and advanced navigation adjustments.

Power on the robot, enter Manager Mode, and follow the guided setup: create a map of the service area, define serving routes, and assign delivery points.

Factory reset can only be performed by Falcon Tech Robotics support or authorized personnel to prevent accidental data loss.

Use the mapping interface in Manager Mode to edit or add delivery points. Save and deploy the updated route before starting operation.

Position Dasher against the charging station so that the contact plates align fully. A charging icon on the screen confirms active charging.

Dasher requires approximately 5–6 hours for a full charge using the standard charging station.

Ensure the charging station is calibrated and free from obstacles within 1.5 meters. Also, check that the floor markers or navigation tags are intact.

Dasher includes LiDAR sensors for navigation, ultrasonic proximity sensors, a touch display interface, motorized wheels, and adjustable serving trays.

Yes. The trays can be manually adjusted within the specified height range. Follow the steps in the maintenance guide to adjust securely.

Wipe trays and external surfaces with a soft, damp cloth and mild detergent. Avoid high-pressure water or abrasive cleaning agents.

Use a microfiber cloth to gently wipe the LiDAR and camera lenses. Dirty sensors can affect navigation accuracy.

Ensure the robot is connected to its charging station or manually charged. If the battery is fully drained, allow at least 10 minutes of charging before attempting to power it on.

This may occur if the battery is critically low or the system detects overheating. Check the battery level on the display and ensure all ventilation ports are free from dust or obstruction.

When docked, the display will show the charging icon along with the battery percentage increasing. If not, verify the station’s power supply and alignment.

On the touchscreen, open the network settings, select the preferred Wi-Fi network, enter the password, and confirm. Successful connection will be indicated with an IP address display.

Odigo supports dual-band Wi-Fi (2.4 GHz and 5 GHz), compatible with 802.11b/g/n/ac standards for stable streaming and control.

Yes, Odigo requires internet access for real-time navigation updates, advertising content synchronization, and remote monitoring.

Turn on the robot, log in to Manager Mode, map the area, define navigation routes, and configure the display settings for advertisements or directional guidance.

Factory reset is only available through Falcon Tech Robotics’ support team to prevent accidental loss of configurations or media data.

Access the Content Management section in Manager Mode to upload or schedule new advertising materials.

Use the Map Editor in Manager Mode to add or adjust navigation markers, then save and deploy the changes.

Align Odigo with the charging station until the contact plates are fully engaged. A charging icon on the screen will confirm power transfer.

A complete charge takes approximately 6 hours using the standard charging station.

Ensure the charging station is correctly calibrated, free of obstacles within 1.5 meters, and positioned in a well-lit area for optimal navigation.

Odigo is equipped with LiDAR sensors, a high-definition display panel, a sound system for announcements, ultrasonic proximity sensors, and omnidirectional wheels for smooth navigation.

No. Display panel replacement must be performed by Falcon Tech Robotics or authorized service personnel to ensure safety and preserve warranty coverage.

Use a microfiber cloth with a mild screen-safe cleaner for the display, and a soft damp cloth for the body. Avoid direct water spray or harsh chemicals.

Check the audio settings in the system menu. If no sound is produced, verify content audio files and contact Falcon Tech support for hardware inspection.

Connect the certified Falcon charger directly to Spilot’s charging port. Allow it to charge for several minutes before pressing the power button. If there is still no response, contact Falcon Tech Support for diagnostics.

This may occur if the battery reaches a critically low level, ventilation is blocked, or Spilot is carrying excessive load. Check the battery indicator on the display, clear any obstructions from the air vents, and ensure the load does not exceed 600 kg.

When connected to the charging pile or direct charger, verify that the red charging indicator light is on and the battery percentage is rising on the display. If not, confirm that the power source is active and the adapter is properly connected.

No. The 38.4V/25Ah LiFePO4 battery is a high-safety component and must only be replaced by Falcon Tech Robotics or authorized service personnel. Unauthorized replacement may void the warranty.

Check if Spilot is consistently running on maximum load or high-speed mode, as this can reduce runtime. Clean the wheels and drive system to minimize drag. If the issue persists, request a battery health assessment from Falcon Tech Robotics.

On the Android display, open the Falcon Tech app and enter your Wi-Fi network credentials. Send the details to the navigation system. Once the IP address appears on the screen, the connection is established successfully.

Spilot operates on dual-band Wi-Fi (2.4 GHz and 5 GHz), supporting 802.11b/g/n and 802.11ac standards for stable, high-speed connectivity.

No. Standard setup and operation can be completed entirely over Wi-Fi. A LAN connection is only recommended for specific enterprise network configurations or in environments with restricted wireless access.

Position the robot so that it is in full contact with the charging station. From the calibration menu, select "Charging Pile" to complete the calibration process.

Move the robot close to the charging station and issue a relocation command from the map interface. This allows the system to reorient using its reference point.

A virtual wall is a digital boundary created within the map to prevent the robot from entering certain areas. It is commonly used to block access to zones with glass, sensitive equipment, furniture, or stairs.

Factory reset is not available through the user interface. For authorized reset or complete system reinitialization, contact Falcon Tech Robotics Support.

Position the robot onto the charging station until the contact plates are fully engaged. A solid red indicator light confirms that charging has started.

Using the 43.2V / 6.5A charging station, Spilot requires approximately 6.5 hours to reach a full charge.

Confirm that the charging station has been correctly calibrated and that there are no obstacles within 1.5 meters around it. Remove any objects that may block the robot’s docking path.

No. The charging station must be installed in a dry, debris-free location, positioned close to a wall with at least 2 meters of clear space in front for safe docking.

Spilot is engineered to transport loads of up to 600 kg while maintaining stability and navigation accuracy.

Navigation is powered by a LiDAR sensor with a 40-meter range and 260° field of view, a depth camera, infrared sensors, and a 3D camera that integrates laser and visual navigation technologies.

All navigation and motion stop immediately. To resume operation, rotate the emergency stop button to release it, then restart the assigned tasks.

The lifting module elevates shelves by 100 mm and positions them precisely using reflective code calibration for alignment accuracy.

For optimal LiDAR performance, avoid interference from glass or reflective materials by applying opaque stickers at the LiDAR scanning height of 22–25 cm.

Connect the auxiliary charging cable from the docking station directly to the robot and allow it to charge for several minutes before attempting to power it on.

Ensure the robot is properly aligned with the charging dock and verify the charging status by checking the battery indicator on the display or home screen.

No. For safety and to maintain warranty coverage, battery replacements must be performed exclusively by Falcon Tech Robotics support or authorized service personnel.

Power on the robot, log in to Manager Mode, and follow the guided deployment process: create a map, define the mission, and execute.

Access System Settings in Manager Mode to initiate a full reset. This will permanently delete all maps and mission data, so proceed only when necessary.

Yes. Use the Tag Settings in the Map Editor to assign a new starting point for your mission.

Only for large or complex environments. Smaller spaces can be configured using manual positioning.

At login, select either Cleaner or Manager mode. Falcon Tech Robotics will provide the necessary passwords during deployment or training.

The Vulcan is equipped with high-precision LiDAR, wide-angle depth cameras, ultrasonic sensors, an emergency stop button, and specialized cleaning assemblies including the squeegee and brush modules.

Clean the squeegee daily for optimal performance. Wheels, brushes, and filters should be cleaned weekly. Always follow the steps provided in the maintenance guide to prevent damage.

Yes. User-replaceable components include the squeegee, dust mop, and cleaning pads. For all other hardware replacements, contact Falcon Tech support.

Turn the button counterclockwise to release it. If it remains stuck, discontinue use and contact our technical support team.

Monitor the top bar on the interface for fault codes. Any sensor malfunction will trigger an error message with details for resolution.

Access Robot User Manuals & Maintenance Guides

Dasher

In-house Delivery Robot

User Manual Maintenance Guide

Odigo

Advertising Robot

User Manual Maintenance Guide

Vulcan

Cleaning Robot

User Manual Maintenance Guide

Spilot

Autonomous Mobile Robot

User Manual Maintenance Guide

Terms and conditions of warranty

Warranty Coverage

Valid for 12 months from the installation date.

Mechanical: Motor, gears, wheels
Electronics: PCB, CPU, sensors
Display, touch interface, UI hardware
Battery: Covered for 6 months
Software updates and technical support

Warranty Exclusions

Warranty is void or not applicable in cases of:

Accidental damage, drops, or misuse
Water or fire exposure
Unauthorized repairs or tampering
Use of unapproved accessories/modifications
Battery performance after 6 months
Cosmetic wear and tear (scratches, dents etc.)
Consumables (tires, pads, bumpers etc.)

Warranty Claim Process

To raise a service request:

Email, Call or WhatsApp us
Share robot serial number, issue details, and photos/videos
Expect a technical response within 48 business hours
On-site or service center support will be coordinated

Still Need Help? Submit a Support Request

• Support Hours: 9 AM–6 PM

Email ID

[email protected]

Phone

+971 4 575 6289

Need Help with Your Robot?We're Here 9AM–6PM

Explore Common Issues by Category

What should I do if Dasher does not power on?

Why does Dasher shut down unexpectedly during operation?

How can I check if the battery is charging correctly?

How do I connect Dasher to Wi-Fi?

What network bands does Dasher support?

Is an internet connection required for Dasher to operate?

How do I perform the initial setup of Dasher?

Can I reset Dasher to factory settings?

How do I update the delivery points or route?

How do I manually charge Dasher?

How long does it take to fully charge Dasher?

What should I check if Dasher fails to auto-dock for charging?

What are the key hardware components of Dasher?

Can I adjust the height of the serving trays?

How do I clean Dasher’s trays and body?

What should I do if the navigation sensors appear dirty?

What should I do if Odigo does not power on?

Why does Odigo power off during operation?

How can I confirm that Odigo is charging properly?

How do I connect Odigo to Wi-Fi?

What network bands does Odigo support?

Is an internet connection necessary for Odigo’s operation?

How do I perform the initial setup of Odigo?

How do I reset Odigo to factory settings?

How can I change the display content?

How do I update navigation points?

How do I manually charge Odigo?

How long does Odigo take to fully charge?

What should I check if Odigo fails to auto-dock for charging?

What are the key hardware components of Odigo?

Can I replace the display panel myself?

How do I clean Odigo’s display and body?

What should I do if Odigo’s audio system is not working?

What should I do if Spilot does not power on after being unused for a long time?

Why does Spilot shut down during operation?

How can I check if the Spilot is charging correctly?

Can I replace Spilot’s battery myself?

What should I do if Spilot’s battery drains faster than expected?

How do I connect Spilot to Wi-Fi?

What network bands does Spilot support?

Is a LAN connection required for setup?

What is the correct way to calibrate the charging station?

How do I reposition the robot if it becomes lost?

What is a virtual wall and how is it used?

Can I reset Spilot to factory settings?

How do I manually charge Spilot?

How long does Spilot take to fully charge?

What should I check if auto-charging fails?

Is it safe to charge Spilot in wet areas?

What is the load capacity of Spilot?

What components are involved in Spilot’s navigation system?

What happens if Spilot’s emergency stop button is pressed?

How does Spilot’s lifting mechanism work?

Can Spilot navigate across reflective or glass surfaces?

What should I do if my robot does not power on after being unused for an extended period?

How can I confirm if the battery is charging correctly?

Can I replace the battery in the Vulcan robot myself?

How do I perform the initial setup of my robot?

How do I reset the robot?

Can I change the default start point of a mission?

Is QR code placement required for mapping?

How do I switch between user roles (Cleaner/Admin)?

What are the key hardware components of the Vulcan robot?

How do I clean the hardware components?

Can I replace the squeegee or brush on my own?

What should I do if the emergency stop button is stuck?

How can I check if the sensors are functioning properly?

Access Robot User Manuals & Maintenance Guides

Dasher

Odigo

Vulcan

Spilot

Terms and conditions of warranty

Warranty Coverage

Warranty Exclusions

Warranty Claim Process

Still Need Help? Submit a Support Request